Good customer service story

Here, by a person who worked in the Apple tech support dept. (links to the Google cache, since the original post has been taken down by the poster - too much traffic).

I also enjoyed the link in the story to this article on the phenomenon of "Help Vampires."

Catalina pictures

We visited Catalina Island off the coast of CA last Thursday & Friday for Donna's birthday. Had a very good time, very relaxing even though we were only gone for about a day. I've uploaded 8 photos from our trip, they can be found on Flickr here. As always with Flickr, click on a photo to get a larger version of it, then choose "all sizes" at the top of an individual photo to get it in original size.

Live cams of Catalina can be found here and here