Airline snafu
Sep. 16th, 2009 10:38 amI called American Airlines last night to check on the status of a reservation I made back in August for Donna and myself. Well, turns out Donna's reservation was fine, but mine had been canceled (!!!). I never received ANY communication from AA that this had happened, so it came as a very rude surprise. Fortunately the lady I was speaking to at AA was quite helpful and was able to rebook me on the same flights as Donna, so it all worked out, but I had a stressful half-hour or so while they figured out what had gone wrong and fixed it.
Now, should I be angry that they didn't bother to let me know in the first place, or pleased that they resolved the problem once I called to check on it? I mean, the most likely scenario was that I would have assumed everything was OK, since I had a confirmation number and itinerary already, and showed up at the airport with Donna only to be told I had no ticket and no options but to buy a full-fare ticket. That would have been A Bad Thing.
Now, should I be angry that they didn't bother to let me know in the first place, or pleased that they resolved the problem once I called to check on it? I mean, the most likely scenario was that I would have assumed everything was OK, since I had a confirmation number and itinerary already, and showed up at the airport with Donna only to be told I had no ticket and no options but to buy a full-fare ticket. That would have been A Bad Thing.